Bank account and income verification explained

Two checks on your bank account

Two separate checks run, and they answer different questions. Account verification establishes whether the bank account belongs to you. Income verification looks at the money coming in, the spending going out and existing commitments, so that affordability can be assessed. Passing either one does not mean a credit application is approved, and failing to connect is a technical problem rather than a credit decline. Before you connect an account, read the name of the verification provider, the information requested, the reason for access, how long that access lasts and how to stop or query it.

Before you connect an account

Read the provider name, the data requested and the retention period, and keep the route to withdraw permission. Bank coverage can differ between income verification, debit orders and payouts, so a bank that works for one step may not work for another.

If the connection fails

A connection error is a technical issue, not a decision about your credit. Read the message, avoid creating repeated applications and use the stated retry or document-verification option where one is offered. Preparing documents is the usual alternative route.

If the information looks wrong

Check the account and date range selected, then ask how to correct a mismatch before accepting an assessment based on inaccurate data. Never alter a bank statement to make it match an application.

What should never be shared?

Never give a support agent your bank PIN, password or OTP. If a request is unexpected, stop and contact your bank independently. This site does not connect to a bank or collect bank credentials. Read the warning signs of a loan scam.

What a DebiCheck mandate authorises · how this website handles information.

Reference: Information Regulator — POPIA resources.